Measuring the Quality of Pennsylvania’s Commercial HMOs – 2002

Measuring the Quality of Pennsylvania’s Commercial HMOs is the fifth in an annual series of reports that examines the quality of care that HMOs in Pennsylvania provide. The report, which includes data from Calendar Year 2002, combines clinical results, preventive measures and member satisfaction information to give purchasers, policy makers and consumers a more complete picture of how well HMOs serve their members. Furthermore, in addition to the printed report, PHC4 has also developed an interactive database that contains more detailed information than the printed report and allows users to customize and trend PHC4’s Commercial HMO data for their own needs.